Find answers to your questions and get help with your account.
Alpha Modus Financial Services, LLC (AMFS)
20311 Chartwell Center Drive, #1469
Cornelius, NC, 28031
+1 855-DO-ALPHA
(855-362-5742)
Download the Alpha Cash app or visit an Alpha Cash kiosk. Follow the on-screen steps to create your account and get a card.
• To get a reloadable card, SSN or ITIN is required for identity verification.
• To get a non-reloadable card, SSN or ITIN is not required.
You can have up to 3 active prepaid debit cards under your Alpha Cash account. Only 1 card can be physical; the remaining cards are virtual cards.
If you provide an SSN or ITIN, your first card will be issued as a reloadable card by default, and you may add additional reloadable or non-reloadable virtual cards.
If you do not provide an SSN or ITIN, your first card will be issued as a non-reloadable card, and any additional cards must also be non-reloadable.
Your Wallet includes all cards under your account, and your Wallet Balance is the combined balance of all active cards.
Log into the app or use a kiosk, go to Wallet, select the physical card to activate. Tap on “Activate Now,” and follow the instructions.
Yes. All Alpha Cash cards can be added to Apple Wallet or Google Wallet for contactless payments.
Open the app or use a kiosk to view your Wallet balance instantly under “Total Wallet Balance”. To look for balance under a particular card, select card under My Wallet, tap on “View All Cards”, look under Card Balance.
Immediately use option to Report Lost/Stolen card in the app by or contact customer support. A replacement card can be issued.
Yes. You can temporarily Freeze Card and then Unfreeze Card anytime in the app.
Yes. Limits depend on card type and verification level. See “Limits” in the app for details.
To cancel your prepaid card or permanently close your Alpha Cash account, you must contact Alpha Cash Customer Support.
Please call 855-DO-ALPHA (855-362-5742) and request card cancellation or account closure.
For security purposes, we will verify your identity before processing your request.
Please note:
If you have questions about your balance or transactions, please contact Customer Support before requesting closure.
Fees vary by service. You will always see the total cost before confirming a transaction.
No monthly fees unless clearly shown in your card terms.
Each service has a processing fee. The total is displayed before you approve the transaction.
Use “Cash Deposit” service and go to participating retail locations to deposit cash into your account by using the barcode shown in the Alpha Cash app.
Most cash loads are available within minutes.
Yes. Limits are shown in the app before you confirm.
Delivery time depends on destination and service selected. Estimated time is shown before payment.
Transfers can only be canceled if not yet processed. Contact support immediately.
Contact Barri Money Services support shown on your receipt right away. Recovery is not guaranteed once funds are delivered.
Most payroll and government checks are accepted. Personal checks may not be deposited at this time.
Declines can happen due to verification issues, check type, or risk review.
Usually minutes, but some checks may take longer.
Most top-ups are applied within minutes.
Gift card purchases are generally non-refundable.
Alpha Cash uses industry-standard security and encryption to protect your funds and data.
No. Never share your PIN, password, or verification codes with anyone.
Freeze your card and contact support immediately.
If a charge is pending, it may reverse automatically. Contact support if it doesn’t.
Check the phone number you are providing to log in and make sure it belongs to you and that OTP is not being sent to another number. And make sure you are typing OTP correctly. If you are still having issues logging in, please contact our support desk.
